Cravetoy Shipping and Delivery Policy
This policy outlines the shipping and delivery procedures for all orders placed on the Cravetoy website. It applies to all product categories, including our Vibrators, Best Selling Products, Popular Products, and Newest Products. Please read this information carefully to understand how we get your order to you.
Order Processing and Shipping Timelines
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after we receive your order confirmation and payment authorization. You will receive a shipping confirmation email with a tracking number once your order has left our fulfillment center. Please note that order processing may be slightly longer during major sales or promotional events.
Shipping Methods and Costs
We offer several discreet and secure shipping options. Shipping costs are calculated at checkout based on the weight of your items, your delivery address, and the shipping method you select. Options typically include standard shipping, expedited shipping, and sometimes express shipping. Free shipping may be offered on orders over a specified amount, which will be clearly advertised on our website.
Discreet Packaging
Every Cravetoy order is shipped in plain, unmarked packaging. The outer box or mailer will show only our company name, “CT Logistics,” and there will be no indication of the contents inside. Your privacy and discretion are our top priority.
Domestic Shipping and Delivery Estimates
For domestic orders within the United States, delivery estimates are as follows once the order is shipped: Standard Shipping: 5-8 business days. Expedited Shipping: 3-5 business days. Express Shipping: 1-2 business days. These are estimates provided by carriers and are not guaranteed delivery dates. Delivery times may vary due to carrier delays, weather, or incorrect shipping information.
International Shipping
Cravetoy currently ships to a select list of international countries. International shipping costs, methods, and delivery estimates are calculated at checkout. Please be aware that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. Cravetoy has no control over these charges and cannot predict what they may be.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery. If you have an account with us, you can also view your order status and tracking information by logging in.
Delivery Issues and Failed Deliveries
It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we will contact you to arrange reshipment. Additional shipping fees may apply. If a package is marked as delivered by the carrier but you have not received it, please contact your local post office and carrier first, then contact our customer service team for assistance.
In-Transit Delays
Cravetoy is not liable for any delays in delivery once the package is in the possession of the shipping carrier. This includes, but is not limited to, delays caused by weather, customs, mechanical issues, or other events beyond our control.
Policy Updates
Cravetoy reserves the right to update this Shipping and Delivery Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact our customer service team at [email protected]. We are here to help.